RETURN & REFUND POLICY

At ZUHUR, we aim to provide the best quality products. Please read our return and refund policy carefully before placing an order.

🔁 RETURN POLICY

We accept returns under the following conditions:

• Return request must be raised within 3 days of delivery
• Product must be unused, unwashed, and in original condition
• Product must include original packaging, tags, and accessories
• Unboxing video is mandatory for any return or claim

❌ NON-RETURNABLE ITEMS

We do not accept returns in the following cases:

• Used or damaged products
• Products without original packaging
• Slight color variation (due to lighting/photos)
• Size/design preference issues
• Clearance or sale items

🔄 EXCHANGE POLICY

We only offer an exchange in case of:

• Wrong product received
• Damaged product received

👉 Exchange is subject to stock availability

📦 RETURN PROCESS

To request a return:

1. Share your Order ID
2. Provide clear photos + unboxing video
3. Our team will review and confirm within 24–48 hours

💰 REFUND POLICY

• Refund will be processed within 5–7 working days
• Refund will be issued to the original payment method
• For COD orders, the refund will be processed via bank transfer / UPI

✅ CONCLUSION

We are committed to providing the best quality products and a smooth shopping experience. Please ensure all return conditions are met before raising a request. For any assistance, feel free to contact our support team — we’re always here to help.